FAQS

1.How do I know my payment is secure ？

The Secure Sockets Layer (SSL) protocol is  the best ways to make sure that your payment gateway is secure.That is what we used . From the begging to  the end , all  your  payment information  is  encrypted and protected. We never store your credit card information.   After purchase, all your payment information is automatically erased .

 

 

2.How can I track my order?

Once you've placed your order, our products typically ship from our warehouse within 1-3 business days. Once a product has shipped, you'll receive a tracking number that you can use to follow your package as it makes its way to you,then you can click here to track your order.

 

3.How long does it take for the package to arrive?

Total delivery time = processing time + shipping time

(not including customs delays, weekends, holidays and any unforeseen circumstances) 

Processing Time: 1-3 business days

Standard Shipping Time: 5-10 business days

 

4.What if I need to modify or cancel my order?

We're happy to help you update your order, please contact us at support@southcloudhome.com. Kindly note that orders are typically shipped out from our warehouse in 1-3 business days, we might not be able to make changes to your order after that. We will do our best to find a solution!

 

 

5.What I should do if I find  the package  is   damged or lost?

We're so sorry to hear that your product arrived in less than perfect condition! We'd love to help you resolve this issue right away with the help of ourl Quality Assurance team. They'll need to know a bit of information on your order as well as the issue you're experiencing with your product To report your issue, please reach out to our Customer Experience team by emailing us support@southcloudhome.com with your order number.

 

 

6.What payment methods are available

     Credit Card - VISA, Master Card, American Express,

     Paypal

      Apple Pay ,Google Pay, Shop Pay