Comfortable Warm Rabbit Wool Sofa Cushion Four Seasons General Non-slip Cushion

1.How do I know my payment is secure ？

The Secure Sockets Layer (SSL) protocol is  the best ways to make sure that your payment gateway is secure.That is what we used . From the begging to  the end , all  your  payment information  is  encrypted and protected. We never store your credit card information.   After purchase, all your payment information is automatically erased .

2.How can I track my order?

Once you've placed your order, our products typically ship from our warehouse within 1-3 business days. Once a product has shipped, you'll receive a tracking number that you can use to follow your package as it makes its way to you,then you can click here to track your order.

3.How long does it take for the package to arrive?

Total delivery time = processing time + shipping time

(not including customs delays, weekends, holidays and any unforeseen circumstances) 

Processing Time: 1-3 business days

Standard Shipping Time: 5-10 business days

4.What if I need to modify or cancel my order?

We're happy to help you update your order, please contact us at support@southcloudhome.com. Kindly note that orders are typically shipped out from our warehouse in 1-3 business days, we might not be able to make changes to your order after that. We will do our best to find a solution!

5.What I should do if I find  the package  is   damged or lost?

We're so sorry to hear that your product arrived in less than perfect condition! We'd love to help you resolve this issue right away with the help of ourl Quality Assurance team. They'll need to know a bit of information on your order as well as the issue you're experiencing with your product To report your issue, please reach out to our Customer Experience team by emailing us support@southcloudhome.com with your order number.

6.What payment methods are available

     Credit Card - VISA, Master Card, American Express,

     Paypal

      Apple Pay ,Google Pay, Shop Pay

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@southcloudhome.com . 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@southcloudhome.com .

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@southcloudhome.com .